ET’s Roadside Assistance Unit sees 22% increase in demand in Q1 compared to 2017


Dubai: Emirates Transport Media Dept.
The Roadside Assistance Unit, a subsidiary of Emirates Transport (ET), revealed a 22% increase in service demand in the first quarter of 2018, compared with the same period of last year.
Eng. Amer Al Harmoudi, executive director of Auto Services Division at ET, said that the Unit, which specializes in providing round-the-clock roadside assistance, to both companies and individual clients, served 17,670 vehicles in the first three months of this year.
Clients benefited from a wide range of roadside services including towing of vehicles in case of break down or accident.
The Unit, which can reach any destination in the UAE within 30 minutes, also offers assistance to road users who find themselves with a punctured tyre, dead batteries, locked doors, empty petrol tanks, or any other mishap.
Other services include door-to-door vehicle registration and renewal services.
To increase the reach of the service, the Unit launched a smart application that enables road users to request roadside assistance in the event of a breakdown, or other car-related trouble.
The Road Assistance project received two awards including the award for Best Road Safety Innovation Campaign by a Government Sector during the Middle East Road and Bridge Forum 2017, organised by the Ministry of Infrastructure Development.
In February of 2017, the Unit also received an award in the category of “Transport Safety” at the 9th Dubai Award for Sustainable Transport (DAST).

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