Emirates Transport Media Department
Emirates Transport has emphasized the importance of convoying the highest quality standards and the latest administrative leadership requirements via the renewal of seven ISO certificates within its Integrated Management System (IMS), following the completion of the external audit inspection by Lloyd’s Register on several ET sites and locations nationwide.
Hanan Mohammed Saqer, Executive Director of the Corporate Services Division at Emirates Transport, who chaired the closing meeting with the company at the Corporation headquarters in the presence of a number of Executive Directors and Managers of departments and business centers stated; the Corporation is regularly monitoring and implementing the necessary audits to its Integrated Management System for accreditation of the system certificates. The aim is to enhance the quality standards in the services and processes and to update the administrative and operating systems in place. Ms. Saqer stressed on the importance of continuously ensuring the efficiency and effectiveness of the IMS as one of the core standards in ISO international standardization, and in line with the orientations and directives of the Corporation to continue enhancing the quality and efficiency of its services and to fulfill the needs and expectations of the customers, as well as achieving its investment objectives, vision of excellence and the leadership in transportation and sustainable services.
The Executive Director of the Corporate Services Division explained that this achievement was attained after passing the evaluation and audit process conducted by Lloyd’s Register, to verify the Corporation met the necessary perquisites, during the audit team visits to 33 organizational units including departments, business centers, branches and facilities in various locations which lasted for 19 days. Ms. Saqer added that the renewal and follow-up process will enhance the trust and the competitive position of the Corporation by confirming the implementation of the international standards for 7 main management systems, namely the Quality Management System, Environmental Management System, Safety and Occupational Health Management System, Training quality management system, in addition to Customer Service Charter Systems, dealing with customer complaints, and customer satisfaction survey, while other certificates such as Risk Management System, Road Safety Management System and Information Security Management System are in place, which ultimately contributes to a positive institutional reputation at various levels.
During the meeting, Ms. Saqer praised the directors of the departments, business centers and all staff for their support and commitment to the corporation’s consistent approach to continuous administrative development, per the state leadership directives to upgrade the government services to seven-star. Ms. Saqer added; this is an affirmation of the corporation’s consistency to promote sustainable development plans based on high-quality standards consistent with sustainability and quality standards.
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