Dubai: Emirates Transport Media Dept.
Mohammed Abdullah Al Jarman, general manager of Emirates Transport (ET), inaugurated a new customer centre for auto maintenance services in Juwaize’e, Sharjah.
Al Jarman, who was accompanied by Fahad Shehail, Group Chief of Staff at Bee’ah, the Sharjah based environment management company, stressed the keenness of Emirates Transport to develop and modernize all its auto services centres, to achieve the highest levels of customer happiness.
He explained that the multi-building facility includes a customer services and reception building, as well as an auto maintenance workshop that comprises 12 services lanes processing up to 50 vehicles daily.
The newly inaugurated centre comes just two months after a similar facility was opened in Mezyad, Al Ain, reflecting ET’s growing presence in a dynamic sector.
Al Jarman said: “The ET Auto Services Division has achieved a significant leap in the level of its business and revenues over the previous years, bringing in revenues of about 265.5 million dirhams during 2017, representing an annual growth of 8.5%, compared to 2016.
“The plan to expand the customer service centres includes the opening of six new sites in the country, including auto inspection centres in Al Ain areas of Al Hair and Al Quwa’a. The construction work is expected to be completed before the end of this year,” added the ET general manager.
Following the opening ceremony, the ET general manager toured the new centre, where he inspected the facilities, services and systems that it will provide. He also met with employees, stressing their important role as a key interface to communicate with customers, which requires providing the best levels of care and meeting their requirements to achieve their happiness.
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