ET’s Roadside Assistance Unit sees 15% growth in demand


Dubai: Emirates Transport Media Dept.
The Roadside Assistance Unit, a subsidiary of Emirates Transport (ET), revealed a healthy 15% increase in service demand in the first three quarters of the year.
Eng. Amer Al Harmoudi, executive director of Auto Services Division at ET, said the Unit, which specializes in providing round-the-clock roadside assistance to both companies and individual clients, served 21,000 vehicles in the 3rd quarter of 2019.
Clients benefited from a wide range of roadside services including towing of vehicles in case of break down or accident.
The Unit also offers assistance to road users who find themselves with a punctured tyre, dead batteries, locked doors, empty petrol tanks, or any other mishap.
Other services include door-to-door vehicle registration and renewal services.
To increase the reach of the service, the Unit launched a smart application that enables road users to request roadside assistance in the event of a breakdown, or other car-related trouble.
The Unit provides emergency specialists auto mechanics through a team of 137 mechanics and 108 drivers operating a fleet of 138 towing trucks and other vehicles of a variety of sizes.
The Road Assistance project received two awards in recent years including the award for Best Road Safety Innovation Campaign by a Government Sector during the Middle East Road and Bridge Forum 2017, organised by the Ministry of Infrastructure Development and held in April of last year.

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