ET introduces robotic process automation for limousine booking and driver training services


Dubai: Emirates Transport Media Dept.
Emirates Transport (ET) has announced the introduction of Robotics Process Automation (RPA) for a number of its services including vehicle rentals and driver training courses.
Feryal Tawakul, executive director of Support Services at ET, said that the process uses artificial intelligence technologies to provide more efficient services to customers.
“The project meets government objectives for business transformation from traditional methods and processes to electronic and digital based technologies.
“The RPA system also streamlines ours business model by raising production levels, drastically reducing costs, developing quality standards, and enables greater governance of processes,” Tawakul added.
The process is detailed and immediate, as it is able to automate a wide range of operations in the main functions on a 24-hours, seven days a week basis.
As for the services included in the RPA system, Tawakul explained that the Corporation initially worked on programming the services of the Emirates Cars Centre for limousine and luxury vehicle rentals and for training services at the Emirates Transport Driving Institute.
The executive director of the Support Services also commented that the federal transport corporation further intends to strengthen its leadership position with regards to the smart transformation map, according to its organisational values related to innovation and future vision, in order to provide the best services and to ensure the convenience and happiness of customers.

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