Dubai: Emirates Transport Media Dept.
The Emirates Transport (ET) Call Centre received 38,672 calls and responded to 8,997
e-mails from customers and the general public during 2017, official revealed.
Mohammed Ali Obaid, manager of the Operations Department at ET, said the subjects of the calls received by the staff at the call centre included general inquiries, complaints, data requests and general suggestions.
Obaid also pointed out that 92% of the calls were answered within 3 rings.
The Operations Department manager added that the call centre represents one of the most important and effective channels of communication with the Corporation’s customers, partners and the public, in general.
The largest proportion of inquiries to the call centre, Obaid said, were related to services such as road assistance, limousines and auto maintenance.
Obaid added that the School Transport Operations Room in Abu Dhabi also receives calls through the ET Call Centre.
Obaid said: “ET customers can reach us through the ET Call Centre on toll-free number: 8006006 or E-mail: email@example.com.
“Our call centre is ready to receive your comments and inquiries about our services, seven days a week, and we strive to respond to your queries and comments in a professional, efficient and timely manner”, he added.
Emirates Transport (ET), the largest school transport provider in the UAE, in cooperation with the Emirates Schools Establishment, has launched the pilot