Emirates Transport Driving Institute the first in Dubai to use virtual assistant technology

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Dubai: Emirates Transport Media Dept.

Emirates Transport (ET) has begun the use of virtual assistance services via chat boat technology via WhatsApp for people wishing to enrol in training programmes at its Emirates Transport Driving Institute (ETDI), thus becomes the first driving institute in Dubai to apply this technology.

Abdullah Al Madhani, manager of ETDI, revealed that the institute seeks to provide all capabilities and services that can attract customers to training programmes in an integrated and smart environment equipped with all digital solutions that can save them time, effort and costs.

Al Madhani pointed out that the virtual assistant technology has contributed to enhancing the confidence of trainees and customers in the services of the institute, especially during the Covid-19 pandemic, as smart technologies reduce direct contact points, which contribute to reducing the chances of the virus spreading.

He added that the institute provides a number of other distance services during the pandemic, including electronic payment options, SMS payment receipts for customers, providing online theory lectures, in addition to reducing the capacity of the driving test vehicles from two students to only one student per test, and using smart solutions and technologies in training and testing. 

The manager of ETDI also stated that the institute applies all recommended precautionary measures, including the installation of thermal cameras at entrances, in addition to measuring temperatures using a hand-held device, and enforcing the wearing of masks, providing hand sterilizers and gloves, in addition to displaying instructional posters in the various facilities of the institute as part of awareness efforts.

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